Dear Roxy -
Just because Carson Daly and Matthew McConnaughy show up to your venue doesn't mean that you are too cool to treat your potential customers well. All I'm asking is for your ticketing process to not be a clusterf**k. I think this is a reasonable request.
Also, when I order a drink. Don't charge me 50% of what a whole bottle would cost.
And finally, please work on your math. $12 does not equal $13.50.